Terms of Service

This website is operated by StirUp. Throughout the site, the terms “we”, “us”, and “our” refer to StirUp. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before using our website or placing an order.

1. Online Store Terms

By using this website, you confirm that you are legally able to use this site and place orders.

You agree not to use our products or services for any illegal or unauthorized purpose.

You must not misuse our website, attempt to interfere with its security, copy content without permission, or use the website in a way that may harm StirUp or other users.

2. Product Information

We try our best to display product information, descriptions, images, prices, and availability as accurately as possible.

However, product colors, sizes, packaging, design, and appearance may slightly vary due to screen settings, supplier updates, product batches, photography, or manufacturing changes.

We do not guarantee that all product images will look exactly the same as the final product received, but we make reasonable efforts to keep product details accurate.

3. Product Availability

All products are subject to availability.

Since we offer a wide range of products, some items may go out of stock, become unavailable, or be discontinued without prior notice.

If an ordered product becomes unavailable after payment, we may contact the customer and offer a replacement, store credit, or refund, depending on the situation.

4. Pricing and Payments

All prices are listed in Indian Rupees unless stated otherwise.

Prices, offers, discounts, shipping charges, and COD charges may change at any time without prior notice.

We reserve the right to correct pricing errors, product errors, or listing mistakes. If an order is placed with an incorrect price due to a technical or human error, we may cancel the order and issue a refund, if payment has already been made.

Payments may be accepted through available payment methods such as cards, UPI, net banking, wallets, Cash on Delivery, or other methods shown at checkout.

5. Cash on Delivery (COD)

Cash on Delivery may be available on selected products and serviceable pin codes.

A ₹25 COD handling charge may be added to COD orders. This charge will be shown at checkout before the order is placed.

For COD orders, customers must provide a complete and correct shipping address, active phone number, and correct pin code.

StirUp may contact customers by phone, WhatsApp, SMS, or email to confirm COD orders before dispatch. If the order cannot be confirmed, we may hold or cancel the order.

Once a COD order is dispatched, the customer is expected to accept delivery and pay the full order amount to the courier partner.

If a COD order is refused, not accepted, or returned due to customer-related reasons, StirUp may restrict future COD orders for that customer. Additional shipping or return charges may apply where applicable.

6. Order Confirmation and Customer Responsibility

Before placing an order, customers are requested to carefully check product details, quantity, variant, price, shipping address, phone number, payment method, and total payable amount.

Once an order is placed, it is considered confirmed by the customer.

Customers are requested to place orders only when they are sure they want to purchase and receive the product.

If a customer requests cancellation due to change of mind, refuses delivery, or does not accept the order after it has been processed, packed, or dispatched, the customer may be responsible for any applicable shipping charges, return shipping charges, COD charges, or courier handling charges.

7. Order Cancellation

Orders can be cancelled only before they are processed, packed, or dispatched.

Once an order has been processed, packed, or dispatched, cancellation is not available.

For prepaid orders, cancellation is not available after dispatch. Return, replacement, or refund requests after delivery will only be considered for eligible cases such as damaged, defective, incorrect, or missing items, subject to our Return & Refund Policy.

For COD orders, once the order is dispatched, the customer is expected to accept delivery and pay the full order amount to the courier partner.

8. Shipping and Delivery

Shipping timelines, courier partners, tracking updates, delivery charges, failed delivery rules, and transit delay information are explained in our Shipping Policy.

Delivery timelines are estimates and may vary due to courier delays, public holidays, location restrictions, weather conditions, or other circumstances beyond our control.

Once an order has been dispatched, delivery is handled by the courier partner.

9. Returns, Refunds, and Replacements

Returns, refunds, replacements, damaged items, missing items, wrong products, defective products, and non-returnable items are handled according to our Return & Refund Policy.

Customers must contact us within 48 hours of delivery for damaged, defective, incorrect, or missing item claims.

A clear unboxing video and supporting photos may be required for verification.

StirUp reserves the right to approve or reject return, refund, or replacement requests based on the policy and proof provided.

10. Non-Returnable Items

Some products may not be eligible for return or refund due to hygiene, safety, product nature, supplier restrictions, or product condition.

Non-returnable items may include used products, opened hygiene products, personal care items, beauty/grooming items once opened or used, religious/pooja items once used, customer-damaged items, products missing packaging/accessories, and items marked as non-returnable.

Please check the product details and our Return & Refund Policy before placing an order.

11. Damaged, Missing, or Incorrect Items

If you receive a damaged, missing, defective, or incorrect product, you must contact us within 48 hours of delivery at:

support@getstirup.com

Please include your order number, clear photos/videos, and a clear unboxing video showing the package, shipping label/barcode, product, and issue.

Claims without proper proof may be difficult to verify and may be rejected.

12. Accuracy of Billing and Account Information

Customers agree to provide complete, accurate, and up-to-date purchase and account information.

This includes name, phone number, email address, full shipping address, pin code, and payment information.

StirUp will not be responsible for failed delivery, delayed delivery, or order issues caused by incorrect or incomplete customer details.

13. Offers, Discounts, and Promotions

Offers, discounts, coupons, sale prices, and promotional campaigns may be changed, limited, or discontinued at any time without prior notice.

Coupons may have specific terms, expiry dates, product exclusions, minimum order values, or usage limits.

StirUp reserves the right to cancel or reject any order if an offer, discount, or coupon is misused or applied due to a technical error.

14. Third-Party Services

We may use third-party services for payments, shipping, logistics, analytics, marketing, website hosting, and other business operations.

These third-party providers may have their own terms and policies.

StirUp is not responsible for service disruptions, delays, payment failures, courier delays, or technical issues caused by third-party providers, but we will try to assist customers wherever possible.

15. Website Content

All content on this website, including text, images, graphics, logos, product descriptions, banners, design, and layout, belongs to StirUp or is used with permission.

You may not copy, reproduce, sell, misuse, or distribute our website content without written permission.

16. Prohibited Uses

You may not use our website or services:

• For any illegal purpose

• To submit false or misleading information

• To place fake orders

• To misuse COD service

• To interfere with website security

• To copy or misuse website content

• To harass, abuse, or harm others

• To upload harmful code, spam, or malicious content

• To attempt fraud, chargeback misuse, or false claims

We reserve the right to cancel orders, restrict access, or refuse service if misuse is suspected.

17. Limitation of Liability

StirUp will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, shipping services, third-party services, or delays beyond our control.

Our responsibility for any approved claim is limited to the value of the product purchased, subject to our Return & Refund Policy.

18. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

Any changes will be posted on this page. Continued use of our website after updates means you accept the revised Terms of Service.

19. Contact Information

For questions about these Terms of Service, please contact us:

Email: support@getstirup.com
Website: https://getstirup.com
Business Location: Mumbai, India