Last updated: June 23, 2026

Privacy Policy

StirUp operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a shopping experience.

StirUp is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, make a payment, contact us, or use any of our services.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you use our website and services, we may collect or process the following personal information:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Product details and purchase history

• Payment method and payment confirmation details

• Cart, wishlist, and browsing activity

• Customer support messages and communication with us

• Device information, browser type, IP address, cookies, and usage data

• Any other information you provide while using our website or contacting us

We do not store your full card, UPI, or bank details directly on our website. Payments are processed through secure third-party payment providers.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or provide information on our website

• Automatically when you visit or use our website, including through cookies and similar technologies

• From Shopify and other service providers that help us operate our online store

• From payment, shipping, marketing, analytics, and customer support service providers

How We Use Your Personal Information

We use your personal information to:

• Process and fulfill your orders

• Confirm your order details

• Process payments

• Arrange shipping and delivery

• Share tracking updates

• Provide customer support

• Handle returns, refunds, replacements, or order-related issues

• Verify damaged, missing, wrong, or defective product claims

• Improve our website, products, and customer experience

• Prevent fraud, fake orders, payment misuse, COD misuse, and security issues

• Send order updates, service messages, and support communication

• Send marketing messages only where permitted or where you have opted in

• Comply with legal, tax, accounting, or regulatory requirements

Payments

We may use third-party payment providers such as Razorpay and other available payment methods shown at checkout.

When you make a payment, your payment information may be processed by the payment provider according to their own privacy policy and security standards.

StirUp does not directly store your full debit card, credit card, UPI, bank account, or wallet details.

Shipping and Delivery

To deliver your order, we may share necessary information with courier and logistics partners.

This may include your name, phone number, shipping address, pin code, order details, and delivery instructions.

We may work with courier partners such as DTDC, Blue Dart, Ecom Express, and other logistics providers depending on your delivery location and serviceability.

How We Share Personal Information

We may share necessary personal information with trusted third parties who help us operate our business and provide services to you.

These may include:

• Shopify

• Razorpay and payment service providers

• Courier and logistics partners

• Order fulfillment partners

• Customer support tools

• Marketing and advertising platforms

• Analytics and website improvement tools

• IT, hosting, and cloud service providers

• Legal, tax, accounting, or regulatory authorities where required

We only share information that is necessary for the purpose of providing services, processing orders, delivering products, preventing fraud, or complying with legal requirements.

Marketing and Advertising

If you subscribe to marketing communication or interact with our website, we may use your information to send promotional emails, offers, product updates, or advertisements.

You can unsubscribe from marketing emails at any time by using the unsubscribe option in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may still send important non-marketing messages related to your orders, payments, delivery, account, or support requests.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep your cart active

• Remember your preferences

• Improve website performance

• Understand how customers use our website

• Show relevant advertisements

• Help prevent fraud and security issues

You may control or disable cookies through your browser settings. However, disabling cookies may affect some website features.

Relationship with Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information to help us operate our online store, provide checkout, process orders, improve services, and support secure shopping.

Information you submit through our store may be shared with Shopify and processed according to Shopify’s privacy practices.

Third-Party Websites and Links

Our website may contain links to third-party websites, apps, payment pages, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing any personal information.

Children’s Privacy

Our website and services are not intended for children under the age of majority in their location.

We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information to us, they may contact us and request deletion.

Data Security

We take reasonable steps to protect your personal information.

However, no online platform, payment system, or method of electronic transmission is completely secure. We cannot guarantee absolute security of information shared online.

Customers are responsible for keeping their account login details secure and should not share passwords or sensitive information through unsafe channels.

Data Retention

We may keep your personal information for as long as necessary to:

• Process and fulfill your order

• Provide customer support

• Handle returns, refunds, replacements, or disputes

• Prevent fraud or misuse

• Maintain business records

• Comply with legal, tax, accounting, or regulatory requirements

When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law and business needs.

Your Rights and Choices

Depending on applicable law, you may have the right to request:

• Access to your personal information

• Correction of inaccurate information

• Deletion of personal information

• Withdrawal from marketing communication

• Information about how your data is used

To make a request, contact us at:

support@getstirup.com

We may need to verify your identity before processing certain requests.

Order, Fraud, and COD Misuse Prevention

To protect StirUp and our customers, we may use personal information to identify and prevent fake orders, payment fraud, false claims, COD misuse, repeated delivery refusal, suspicious activity, or violations of our policies.

This may include reviewing order history, contact details, address details, payment status, delivery status, customer communication, and claim-related proof.

Complaints

If you have a complaint about how we handle your personal information, you can contact us at:

support@getstirup.com

We will review your complaint and try to respond within a reasonable time.

International Processing

Because our store is powered by Shopify and may use third-party service providers, your information may be processed or stored in India or other countries where our service providers operate.

By using our website and services, you understand that your information may be processed outside your state or country, where data protection laws may differ.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations.

Any updates will be posted on this page with the updated date.

Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

Email: support@getstirup.com
Website: https://getstirup.com
Business Location: Mumbai, Maharashtra, India

For the purpose of applicable data protection laws, StirUp is the data controller of your personal information.