Refund policy

Return & Refund Policy

This Return & Refund Policy applies to orders placed within India through StirUp.

At StirUp, we want customers to have a smooth and reliable shopping experience. If there is an issue with your order, please read the policy below carefully and contact us within the required time period.

Return Request Period

Customers must contact us within 48 hours of receiving the order for any return, replacement, refund, damaged item, missing item, wrong item, or defective product request.

Requests submitted after 48 hours of delivery may not be accepted.

To contact us, email:

support@getstirup.com

Please include your order number and clear details of the issue.

Order Confirmation and Customer Responsibility

Before placing an order, customers are requested to carefully review and confirm all order details, including product name, quantity, variant, price, shipping address, phone number, payment method, and total payable amount.

Once an order is placed, it is considered confirmed by the customer.

Customers are requested to place orders only when they are sure they want to purchase and receive the product. Change-of-mind cancellations, refusal of delivery, or non-acceptance of orders after dispatch may cause shipping and return costs.

No Change-of-Mind Cancellation or Refund

Customers are requested to place an order only after carefully reviewing the product details, quantity, variant, price, shipping address, payment method, and total payable amount.

Once an order is placed, it is considered confirmed by the customer.

Orders cannot be cancelled, returned, or refunded simply because the customer changes their mind after the order has been processed, packed, or dispatched.

Refunds, replacements, or return requests will only be considered for eligible cases such as damaged, defective, incorrect, or missing items, subject to this Return & Refund Policy and proper proof being provided within 48 hours of delivery.

StirUp reserves the right to reject cancellation, return, or refund requests that do not meet the eligibility conditions mentioned in this policy.

Order Cancellation

Orders can be cancelled only before they are processed, packed, or dispatched.

Once an order has been processed, packed, or dispatched, it cannot be cancelled from our side.

For prepaid orders, cancellation is not available after dispatch. Once dispatched, the order will be delivered as per the shipping process. Return, replacement, or refund requests after delivery will only be considered in cases of damaged, defective, incorrect, or missing items, subject to this Return & Refund Policy and proper proof being provided within 48 hours of delivery.

For Cash on Delivery (COD) orders, once the order is dispatched, the customer is expected to accept the delivery and pay the full order amount to the courier partner at the time of delivery.

If a COD order is refused, not accepted, or returned due to customer-related reasons, StirUp may restrict future COD orders for that customer. Additional shipping or return charges may apply where applicable.

To request cancellation, contact us at:

support@getstirup.com

Please include your order number in the message.

Return Eligibility

A return, replacement, or refund request may be considered only in the following cases:

  • The product received is damaged

  • The product received is defective

  • The product received is incorrect

  • An item is missing from the package

  • The product is different from what was ordered

All requests are subject to review and approval by StirUp.

Unboxing Video Requirement

For damaged, missing, incorrect, or defective product claims, a clear unboxing video is required.

The video should clearly show:

  • The outer package

  • Shipping label/barcode/AWB details

  • The sealed package before opening

  • The opening of the package

  • The inside box or packaging

  • The product received

  • Any damage, missing item, wrong item, or defect, if applicable

This helps us verify the issue properly and avoid any confusion, mismatch, misinformation, or false claims.

Claims without proper photos/videos may be difficult to verify and may take longer to process. In some cases, claims may be rejected if sufficient proof is not provided.

Product Condition for Return

To be eligible for a return, the product must be:

  • Unused

  • Undamaged by the customer

  • In its original condition

  • With original packaging, tags, labels, manuals, accessories, and invoice, if applicable

Products that are used, damaged, altered, washed, opened, or missing original packaging/accessories may not be eligible for return, replacement, or refund.

Non-Returnable Items

Certain products may not be eligible for return or refund due to hygiene, safety, product nature, or supplier restrictions.

Non-returnable items may include, but are not limited to:

  • Used, opened, or customer-damaged products

  • Products marked as non-returnable on the product page

  • Personal care and hygiene products

  • Beauty, grooming, and skincare items once opened or used

  • Innerwear or intimate-use products, if applicable

  • Consumable products, if applicable

  • Pooja items, idols, religious items, or decorative items once used

  • Products with missing packaging, tags, accessories, or invoice

  • Electronic products where the issue is not reported within 48 hours with proper proof

  • Items returned without approval from StirUp

If a product is non-returnable, it will be mentioned wherever applicable on the product page or during support review.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 48 hours of delivery at:

support@getstirup.com

Please include:

  • Your order number

  • Clear unboxing video

  • Photos or video of the damaged or defective product

  • Photos or video of the outer package and shipping label

  • A clear explanation of the issue

After reviewing the proof, StirUp may offer a replacement, refund, partial refund, or other suitable resolution depending on the case.

Missing Items

If any item is missing from your order, contact us within 48 hours of delivery.

A clear unboxing video showing the full package opening and all items received is required for missing item claims.

If the missing item claim is approved after verification, StirUp may send the missing item, offer a replacement, or issue a refund for the missing item, depending on availability and approval.

Wrong Product Received

If you receive a wrong product, contact us within 48 hours of delivery with a clear unboxing video and photos of the product received.

After verification, StirUp may arrange a replacement, refund, or suitable resolution depending on the case.

Return Shipping

Return shipping charges are generally the customer’s responsibility unless otherwise approved by StirUp.

Customers must use a reliable courier service with tracking when returning a product. StirUp will not be responsible for returned products lost or damaged during return transit if the customer arranges the return shipment.

Shipping charges are non-refundable unless specifically approved by StirUp.

Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed within 7 business days after approval.

Refunds will be issued to the original payment method where possible. For COD orders, refunds may be processed through bank transfer, UPI, store credit, or another suitable method after confirmation of customer details.

Refund processing time may also depend on your bank, payment provider, or payment method.

Shipping Charges and COD Charges

Shipping charges, COD handling charges, packaging charges, and courier-related charges are non-refundable unless specifically approved by StirUp.

If an order is returned, refused, not accepted, or returned due to customer-related reasons, applicable shipping, return shipping, COD, or courier handling charges may be deducted from any eligible refund, where applicable.

Cash on Delivery (COD) Returns and Refusals

For COD orders, customers are expected to accept the delivery and pay the full order amount to the courier partner at the time of delivery.

If a COD order is refused, not accepted, or returned due to customer-related reasons such as wrong address, unreachable phone number, customer unavailability, or refusal at delivery, StirUp may restrict future COD orders for that customer.

Additional shipping or return charges may apply where applicable.

Replacement Policy

In approved cases, StirUp may provide a replacement instead of a refund.

Replacement may be offered for:

  • Damaged products

  • Defective products

  • Wrong products

  • Missing items

  • Product-related issues approved after verification

Replacement is subject to product availability and approval.

Rejection of Return or Refund Request

StirUp may reject a return, replacement, or refund request if:

  • The request is submitted after 48 hours of delivery

  • Proper unboxing video or proof is not provided

  • The product is used, damaged, altered, or missing packaging/accessories

  • The issue is caused by customer misuse, mishandling, or negligence

  • The product is non-returnable

  • The product is returned without approval

  • The claim appears incorrect, incomplete, or unverifiable

  • The customer requests cancellation, return, or refund only due to change of mind after the order has already been processed, packed, or dispatched

Contact Us

For return, refund, replacement, cancellation, or order-related support, contact us at:

Email: support@getstirup.com
Website: https://getstirup.com

Please include your order number and all required proof so we can assist you faster.