Shipping Policy

This Shipping Policy applies to orders placed within India through StirUp.

Order Processing Time

Orders are usually processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on weekends, public holidays, or bank holidays will be processed on the next working day.

During high order volume, sale periods, courier delays, or operational issues, processing may take slightly longer. We will try our best to dispatch all orders as quickly as possible.

Delivery Time

After dispatch, estimated delivery time is:

• Gujarat: 6–7 business days

• Other Indian states: 7–10 business days

• Remote or limited-service pin codes: Delivery may take up to 15 business days, depending on courier availability and location.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, high order volume, location restrictions, or circumstances beyond our control.

Shipping Charges

Shipping charges may vary depending on your delivery location, product type, order value, courier availability, and selected payment method.

The final shipping charges, if applicable, will be shown at checkout or in your order summary before payment.

Cash on Delivery (COD) Orders

Cash on Delivery (COD) may be available on selected products and serviceable pin codes.

A ₹25 COD handling charge will be added to COD orders. This charge will be shown at checkout before the order is placed.

For COD orders, customers must provide a complete and correct shipping address, active phone number, and correct pin code.

To reduce fake orders and failed deliveries, StirUp may contact the customer by phone, WhatsApp, SMS, or email to confirm the COD order before dispatch. If the order cannot be confirmed, we may hold or cancel the order.

Once a COD order is shipped, the customer is expected to accept the delivery and pay the full order amount, including the COD handling charge, to the courier partner at the time of delivery.

If a COD order is refused, not accepted, or returned due to customer-related reasons such as wrong address, unreachable phone number, customer unavailability, or refusal at delivery, StirUp may restrict future COD orders for that customer.

Additional shipping or return charges may apply where applicable.

Order Tracking

Once your order has been shipped, tracking details will be shared with you or updated in your order information.

If you do not receive tracking details after dispatch, you can contact us at:

support@getstirup.com

Please include your order number when contacting us.

Delivery Partners

We work with trusted courier partners such as DTDC, Blue Dart, Ecom Express, and other available logistics partners depending on your delivery pin code.

The courier partner may vary based on location, product availability, courier serviceability, and operational requirements.

Failed Delivery, Incorrect Address, or Refused Order

Customers are responsible for providing a complete and correct shipping address, phone number, and pin code at the time of placing the order.

If an order cannot be delivered due to any of the following reasons, the package may be returned to the sender:

• Incorrect or incomplete shipping address

• Wrong phone number or unreachable customer

• Customer not available at the delivery address

• Customer refusing to accept the order

• Customer not responding to courier calls or delivery attempts

• Building, flat number, landmark, or pin code details missing or incorrect

• Any other delivery failure caused by incorrect information or lack of customer response

In such cases, the courier company may charge shipping, return shipping, or handling fees. These charges may be deducted from the refund amount, where applicable.

If the customer requests re-shipping of the same order, additional shipping charges may apply.

We request customers to carefully check all delivery details before placing an order to avoid failed delivery, delays, or extra courier charges.

Damaged, Missing, or Incomplete Package

When you receive your order, please check the package carefully before accepting it.

If the package appears damaged, opened, tampered with, or incomplete, please refuse the delivery or inform the delivery partner before accepting it.

For your safety and for faster issue resolution, we recommend recording a clear unboxing video at the time of opening the package. The video should clearly show:

• The outer package

• Shipping label/barcode/AWB details

• The sealed package before opening

• The opening of the package

• The inside box or packaging

• The product received

• Any damage, missing item, or mismatch, if applicable

This helps us verify the issue properly and avoid any confusion, mismatch, misinformation, or false claims.

If you receive a damaged, incorrect, missing, or incomplete product, you must contact us on the same day of delivery at:

support@getstirup.com

Please include:

• Your order number

• Clear photos or video of the outer package

• Clear photos or video of the shipping label/barcode

• Clear photos or video of the product received

• A clear explanation of the issue

Claims without proper photos/videos may be difficult to verify and may take longer to process.

This helps us review the issue and assist you faster.

Shipping Delays and Transit Issues

We are committed to delivering your orders as quickly and safely as possible. However, in some cases, shipments may experience delays or may be temporarily stuck in transit due to reasons beyond our direct control.

Such delays may happen because of courier issues, weather conditions, public holidays, high order volume, location restrictions, operational delays, natural events, or other unforeseen circumstances.

Once an order has been dispatched, the delivery process is handled by the courier partner. While StirUp will assist customers by following up with the courier partner, delivery timelines after dispatch may depend on the courier company and serviceability of the customer’s location.

If a shipment is delayed, stuck in transit, or requires courier investigation, please note that it may take additional time for the courier partner to resolve the issue. In some cases, resolution or delivery may take up to 45 days, depending on the courier company’s investigation and final update.

During this period, we request customers to monitor the tracking information shared with them and contact us if they need assistance.

StirUp will do its best to support the customer and coordinate with the courier partner, but delays caused by courier operations after dispatch are beyond our direct control.

We appreciate your patience and cooperation while the courier partner works to complete the delivery or resolve the transit issue.

Public Holidays and Bank Holidays

Orders are not processed or delivered on public holidays or bank holidays. Orders affected by holidays will be processed or delivered on the next working day.

Contact Us

For shipping-related questions, please contact us:

Email: support@getstirup.com
Website: https://getstirup.com